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Configure work hours for each technician to calculate utilization rates. Available remote hours = Total hours - Onsite hours.
Manually map NinjaRMM organizations to SuperOps clients for accurate ticket counting. This overrides automatic matching.
Total Sessions
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Total Hours
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Technicians
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Avg Session
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| Tech | Sessions | Tickets | Hours | Utilization |
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| Device | Sessions | Hours |
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| Organization | Sessions | Tickets | Hours |
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| Start Time | Technician | Target | Organization | Duration |
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| Updated Time | Ticket ID | Subject | Status | Priority | Technician |
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